This week's focus is on how to manage difficult people in our lives. Well, I don't know anyone more difficult to handle than a teen, except for maybe a 3-year-old. As a mother of two teens, I can personally attest that teens can erupt suddenly, behave unexpectedly and...

There is nothing more helpful than approaching people problems as a coach. Coaches are masters of asking powerful questions. They listen at a very deep level so they take in tone, body language, words, energy, and micro-expressions to craft a question that nudges peopl...

Most of us don't look forward to dealing with difficult people. When we think about conflict and confrontation, most of us feel an energy drain. One way to reframe dealing with a difficult person is to think about being curious. Releasing the need to judge or to prove...